We’re excited to join you on your health journey!

Confirmation within 24 hours

You will receive a text or email to confirm the appointment date/time. This will also include your link and code to get into the appointment at your scheduled time.

What to expect

Congratulations, you have made a commitment to improving your health through nutrition and lifestyle management! We are committed to helping you achieve your health goals by understanding your needs, personality, and medical conditions to create a unique nutrition plan.

Changing your lifestyle is a process that cannot be accomplished in one visit. Here is what you can expect:

Initial session (1 hour): Getting to know each other. Assessment of needs and education. Creation of your customized nutrition plan– your wellness roadmap.

Follow up sessions (30 minutes- 1 hour): Evaluation of education and lifestyle changes. Goal reviewing and setting new goals may be set to continue to achieve your long term health goal.

Mandatory forms to complete

CHECK YOUR JUNK MAIL! After your appointment is confirmed, you will receive two secure forms to your email. They will come from Main Line Nutrition. These must be completed 48 hours after your appointment is confirmed and prior to your appointment so that we can have all the information we need to see you. Again, be sure to check your junk mail!

If you are using insurance, you will have the option to upload your insurance card and any labs or referrals in the secure forms. If you’d rather fax that information, our fax is (833) 755-0838. You can email them to hello@mainlingnutrition.org, however, note that email may not be secure your end.

About telehealth

What is telehealth? It’s the use of digital technologies to deliver medical care, health education, and public health services by connecting multiple users in separate locations. Telehealth encompasses a broad definition of technology-enabled health care services. Telehealth includes telemedicine (diagnosis and treatment of illness or injury – see detailed description below), and services such as assessment, monitoring, communications, prevention, and education.

Your rights

You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. You can withhold or withdraw by calling 484-872-2909 or emailing hello@mainlinenutrition.org or during a session.

Confidentiality

Our practice uses a HIPAA compliant telehealth platform. We use reasonable and appropriate efforts to protect your Personal Health Information (PHI). We do use third-party software to conduct visits that is encrypted. To protect your own privacy, it is important that you are using secure internet and ideally use headphones (with a microphone) to limit the exposure of PHI. Examples of insecure internet would be using public internet at a coffee shop or using your internet at the workplace. The use of platforms such as Skype, Google Hangouts, FaceTime, Facebook Messenger is not secure and increases your risk for PHI disclosure. You may request to use the non-HIPAA compliant platforms with the understanding that they are not secure.

Technology

By using technology such as video and/or cell phones, there may be interruptions and/or technical difficulties. Our software does not require you to download any additional software. You will receive a link and password to connect with your practitioner. Once connected, you will have the ability to hear, see your practitioner, and view their screen for education purposes. Alternatively, a non-video option is a phone call. Screen sharing is not an option for a phone visit. If you experience any issues you can call 602-770-7611.

How telehealth works

You will receive a link with a code in your email or text. There is NO software to download. Just click on the link from any browser and enter in the code. You will need to click the audio and video box to turn them on. If you experience any issues you can call 602-770-7611.

Tips for a successful session:

1. Be a quiet room and with no other distractions.

2. If an option, to be in a room alone so safeguard any personal health information. The use of headphones with a microphone may be helpful.

3. Bring a pen and paper to take notes.

4. Sessions can be done on your cell phone, however, a big screen may be more helpful if your dietitian is going to screen share.

5. Click on the link a few minutes early to make sure you are on time for your session.

We’re excited to meet you!