Congratulations! You’re ready for a virtual appointment with one of our dietitians or health coaches. We are so excited to virtually meet you! Here are a few FAQs for the virtual nutrition video calls.

How do I get into the video call?

You will receive a text or email within 24 hours of scheduling to confirm the virtual appointment date/time. You’ll also receive a text or email with a code, 48-72 hours before your virtual appointment. Don’t lose this! You will log in by clicking the link and pasting the code given.

Please note that our system defaults to a texted link/code. If you would like the link/code to go to your email, please let your dietitian/coach know.

What do I do if I have issues getting into the call?

You will receive a link with a code in your email or text. There is NO software to download. Just click on the link from any browser and enter in the code. You will need to click the audio and video box to turn them on.

If you experience any issues you can call 602-770-7611. Note that if our line is busy or the office phone goes to voicemail, you can text your dietitian by replying to the automated text appointment reminder. If you don’t receive a response within 5 minutes, try calling again.

How long will my virtual appointment last?

Changing your lifestyle is a process that cannot be accomplished in one visit. Here is what you can expect:

Initial session (1 hour): Getting to know each other. Assessment of needs and education. Creation of your customized nutrition plan — your wellness roadmap.

Follow up sessions (30 minutes – 1 hour): Evaluation of education and lifestyle changes. Goal reviewing and setting new goals may be set to continue to achieve your long-term health goal.

What if I can’t find your emails?

CHECK YOUR JUNK MAIL! After your initial appointment is confirmed, you will receive two secure forms to your email. They will come from Anderson’s Nutrition. These must be completed 48 hours after your appointment is confirmed and prior to your appointment so that we can have all the information we need to see you. Again, be sure to check your junk mail!

If you cannot find these emails anywhere, please send us a text to 833-755-0838 or call the phone number 602-770-7611.

How can I ensure a successful telehealth session?

1. Be a quiet room and with no other distractions.

2. If an option, be in a room alone to safeguard any personal health information. The use of headphones with a microphone may be helpful.

3. Bring a pen and paper to take notes.

4. Sessions can be done on your cell phone; however, a big screen may be more helpful if your dietitian is going to screen share.

5. Click on the link a few minutes early to make sure you are on time for your session.

I got new labs, where can I send them?

If you are a new patient, you can upload any labs or referrals in the secure forms. If you’d rather fax that information, our fax is (833) 755-0838. You can email them to admin@andersonsnutrition.com, however, note that email may not be secure your end.

Is my telehealth visit HIPAA compliant?

Our practice uses a HIPAA compliant telehealth platform. We use reasonable and appropriate efforts to protect your Personal Health Information (PHI). We do use third-party software to conduct visits that is encrypted. To protect your own privacy, it is important that you are using secure internet and ideally use headphones (with a microphone) to limit the exposure of PHI. Examples of insecure internet would be using public internet at a coffee shop or using your internet at the workplace. The use of platforms such as Skype, Google Hangouts, FaceTime, Facebook Messenger is not secure and increases your risk for PHI disclosure. You may request to use the non-HIPAA compliant platforms with the understanding that they are not secure.

You may withhold or withdraw consent to telehealth at any time without affecting your right to future care. To withhold or withdraw, call 602-770-7611, email info@andersonsnutrition.com, or inquire during a session.

Have another question about virtual appointments or your appointment in general?